FAQs
Welcome:
All orders placed through this site are made-to-order. Once your order is submitted through the cart, it is sent directly to our decoration equipment for production. These items are not pre-stocked or held in inventory.
No products on this website are kept in stock. All inventory items are available only at your physical store located in Fort Dodge, Iowa. If you're looking to purchase items in person from the Fort Dodge location, please refer to the information below and contact Stephanie for assistance.
Please note that while some items on this site may match those available in Fort Dodge, orders for in-store items should not be placed through this website.
Fort Dodge, Iowa Physical Items Information:
Stephanie Hade will be your main contact for any physical store purchases at the Decker HQ facility in Fort Dodge, Iowa.
If you’re on-site, reach out to Stephanie at 515-576-4141 Ext. 2000 or shade@deckermail.com.
Logo File Approval & Production Timeline Update
As of August 4, 2025, some logo files are still pending final approval. Because of this, orders placed during the first month may have extended production and shipping timelines:
Estimated turnaround: 15–25+ business days from the order date.
Once all logo files are approved, turnaround times will return to our standard production window of 7–21 business days for delivery to all Decker Team members.
Refunds are issued only for misprinted items or incorrect sizes. We do not refund orders damaged in transit. We offer refunds in two ways: a refund to the original payment method or a re-order of the correct item.
Received a defective item? Email images to customerservice@alphamark.net for prompt assistance and resolution.
For any questions, please contact our customer service team at customerservice@alphamark.net or call 507.514.1483. We're here to help with tracking information on your order, refunds, product defectiveness or exchanges.
Attn. AlphaMark
371 Canal Park Dr, Ste 201
Duluth, Minnesota 55802